Bike Repair Las Cruces

Privacy Policy for The Bicycle Studio, LLC dba BikeRepairLasCruces.com

Last Updated: May 23, 2025

This Privacy Policy describes how The Bicycle Studio, LLC, doing business as BikeRepairLasCruces.com ("we," "us," or "our"), collects, uses, and shares your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your personal information responsibly.

1. Introduction

This Privacy Policy applies to all users of BikeRepairLasCruces.com and our services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information from and about you, including:

A. Personal Information You Provide Directly to Us:This includes information you provide when you:

Schedule a repair appointment (e.g., name, phone number, email address).
Contact us through our website or by phone (e.g., name, email address, message content).
Sign up for newsletters or promotions (e.g., email address).
Provide feedback or reviews (e.g., name, comments).
Make a purchase (e.g., billing address, payment information – though we use third-party payment processors who handle sensitive payment data directly).

B. Information Collected Automatically:When you visit our website, we may automatically collect certain information about your device and Browse activity, including:

Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your Browse experience, analyze site usage, and for marketing purposes. You can control cookie preferences through your browser settings.
Device Information: Information about the device you use to access our website, such as device model, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the information we collect for various business and commercial purposes, including:

Providing and Managing Services: To schedule and complete bicycle repairs, communicate with you about your service, and provide customer support.
Improving Our Services: To understand how users interact with our website and services, and to develop new features or improve existing ones.
Communication: To send you updates, service notifications, promotional offers (if you opt-in), and respond to your inquiries.
Marketing and Advertising: To personalize content and advertisements, and to analyze the effectiveness of our marketing campaigns.
Security and Fraud Prevention: To protect our website, systems, and users from fraud, security threats, and illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, payment processing, analytics, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate change, your personal information may be transferred to the new entity.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely dispose of it.

6. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.

8. Your Rights Regarding Your Personal Information

Depending on your location, you may have certain rights regarding your personal information.

A. For All Users (United States):

Access and Correction: You may have the right to request access to and correction of your personal information that we hold.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.

B. For California Residents (California Consumer Privacy Act - CCPA as amended by CPRA): If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. These rights include:

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the personal information, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information. You can request this information up to twice in a 12-month period.
Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: While we do not sell your personal information in the traditional sense, the CCPA defines "sale" broadly. You have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by CCPA/CPRA).
Right to Limit the Use and Disclosure of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your sensitive personal information (e.g., social security number, financial account information, precise geolocation) to only that which is necessary to provide the goods or services you requested. We do not typically collect sensitive personal information as part of our standard operations.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of goods or services.

To exercise your California privacy rights:You may submit a verifiable consumer request by:

Calling us at: 575-805-2779

We will verify your request by matching information you provide with information we have on file. We may require you to provide additional information for verification purposes. You may also designate an authorized agent to make a request on your behalf. We will require the authorized agent to provide proof of their authorization.

"Do Not Sell or Share My Personal Information" Link: While we do not sell your personal information, to comply with CCPA/CPRA, we provide a clear and conspicuous link on our website where you can submit a request to opt-out of any future "sale" or "sharing" of your personal information. BikeRepairLasCruces@gmail.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

The Bicycle Studio, LLC

dba BikeRepairLasCruces.com

Email: thebicyclestudiollc@yahoo.com
Phone: (575) 805-2779

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